Keeping your money safe
25 Jun 2025
Action fraud alerts in the app
Verify suspicious transactions and confirm if they are genuine or fraudulent
Step 1 of 8
Tap on the Standard Bank fraud alert message sent to your mobile device.
Step 2 of 8
Sign in to your mobile banking app.
Step 3 of 8
On the home screen, tap on Messages (in the top right-hand corner).
Step 4 of 8
On the Message Centre inbox screen, tap on Anti-Fraud and Security to retrieve your fraud alert message.
Step 5 of 8
The fraud alert message for the suspicious transaction will be displayed for you to confirm if this transaction is fraudulent or genuine.
If you’ve not made this payment, tap NO to confirm that this is fraudulent transaction.
Step 6 of 8
Once you've confirmed that you do not recognise this payment, your account will the temporarily suspended. A Standard Bank agent will call you to provide urgent assistance to protect you against fraudulent activities.
Use the back arrows (in the header) to return to your home screens.
Step 7 of 8
However, if you made this payment tap YES to confirm that this transaction is genuine.
Step 8 of 8
We'll acknowledge your confirmation that this transaction was genuine.
Use the back arrows (in the headers) to return to your home screens.
Note:
If you don’t respond to a fraud alert message with an hour, the alert will expire.
